Media: Magazine magazine
Interview
June, 2024
Rumyana Betova is an Executive Director and member of the Board of Directors of Euroins Bulgaria, a leader on the Bulgarian market in sales of "Travel Assistance Abroad" and "Travel Cancellation" insurances. The company is part of "Euroins Insurance Group" AD, one of the largest independent insurance groups in Central and Southeastern Europe, which operates in 11 countries. Mrs. Betova holds a master's degree in mathematics and informatics from Sofia University "St. Kliment Ohridski", master's degree in insurance management from SA "Dimitar Tsenov" and is a certified actuary.
During the summer season, what is the demand for travel insurance?
Usually at the beginning of the summer season, the demand for Travel Assistance insurance increases. People increasingly prefer to spend their summer holidays abroad, and for this reason we actively use the media to explain the benefits of this type of insurance, and I think that over the years it has already given a positive result.
While traveling abroad, a person may suffer an accident or suddenly fall ill. Therefore, we recommend that our customers, when traveling abroad, to have Traveller's Assistance. This insurance provides 24/7 medical assistance in case of need and saves extraordinary and unforeseen expenses. We also recommend that when taking out the insurance, they choose a liability limit of at least 30,000 euros, especially when traveling to distant destinations.
What are your Travel Assistance and Trip Cancellation insurance products covered?
Main risk covered under Travel Assistance Insurance are the medical expenses in the event of a sudden acute illness or accident during the trip. If necessary, the insurance also covers transport to a medical facility and costs incurred for medicines. Other insurance covers are for example baggage theft, loss or delay of baggage, expenses for essential goods, flight delay, missed connecting flight, shortening or extending stay abroad, repatriation of mortal remains and many other options. With Trip Cancellation insurance, customers are sure that they will not lose the money they paid for their vacation. The insurance covers the relevant part of the insured basic costs of the trip, which is deducted as a fee or penalty due to the cancellation of the relevant reservation. We are talking about the cases when the insured cannot travel due to any of the reasons described in the General Terms and Conditions of the insurance, which cannot be foreseen at the time of concluding the insurance contract, such as a sudden illness, for example.
What is a distinctive competitive advantage of Euroins Bulgaria?
These insurance products are quite standard, and it is difficult for an insurer to distinguish itself with unique coverages, that is why we at Euroins Bulgaria focus on the quality of service. Also, for the convenience of our customers, we have provided an easy and fast way to purchase these insurances online and 24/7 medical assistance that is provided by an assistance company. When it comes to health, people are very sensitive and a timely, accurate and quick response from our team and our assistance company is an important element of our work in order to have satisfied and loyal customers. Link to the post
Rumyana Betova, Executive Director and member of the Board of Directors of Euroins Bulgaria